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Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
Friends of Milborne Port Surgery
Thank you for joining our Friends of Milborne Port which is our Patient Participation Group. This group is important to us as a surgery and provides a route for our patients to work together with the Practice to support and advise on what matters most to our patients and provide feedback. As a surgery we will provide updates on the things that we are working on, progress and also any changes and the reasons behind it. As a group you can help identify solutions to problems and promote our services within the community.
As a member of FOMPS, you will be acting as a ‘critical friend’ by helping the Practice appreciate and understand what patients are thinking and saying about issues. As well as, highlighting what works well within the Practice. Your experiences of the Practice matter and we would love to hear your input as a patient of our service. We want our meetings to be positive and enjoyable!
The FOMPS meetings are held quarterly here at Milborne Port Surgery
Frequently Asked Questions
Who can join The Friends of Milborne Port Surgery (FOMPS)?
FOMPS is open to every patient registered with Milborne Port Surgery. We encourage all people of all genders, ages, ethnicities, and those with health conditions and disabilities to join.
I’m unable to attend the meetings but can I still get involved?
If you are unable to attend a PPG meeting, you can request to be a ‘virtual’ member. By doing this, you will still get sent an agenda as well as the minutes following each meeting. You will have the opportunity to add your own suggestions via email.
What happens at a meeting?
At the meeting, it will be the members of the PPG, a member of the Practice Management Team as well as a GP Partner who attend. This will ensure that the PPG works as a Partnership with the Practice and, in that way, it can achieve a great deal more.
An email with the agenda will be sent out before each meeting so you can see what will be discussed. Anything you would like to add to a future agenda can be emailed using our secure online form. As we appreciate you are all busy and are giving up your time, we stick to the agenda in order to keep the meetings to time.
What are the benefits of patients joining the FOMPS group?
- You will have a better understanding of the Practice, how the Practice works and its staff.
- The Practice will have a better understanding on how patients are finding the service.
- It will create a communication channel between patients and staff.
- Patient’s will have a forum to suggest positive ideas and issues to improve upon.
- The Practice will be able to get help from patients in meeting targets and objectives.
- The Practice will have a forum to test ideas and suggestions to patients.
Ground rules of the FOMPS group
- These meetings are not to discuss any personal medical details or complaints about the care you have received from the Practice.
- FOMPS has to represent the whole Practice population and so must have a strategic and overarching focus to benefit the experiences of all patients at the Practice.
- Have an open and honest communication.
- Be flexible, listen and support each other.
- All views are valid and will be listened to.
- Please put phones on silent.
- Start and finish on time.
- Stick to the agenda.